Rascals Softplay
Terms & Conditions

PLAY SESSIONS – TERMS AND CONDITIONS – NON REFUNDABLE BOOKING

1. All parents and guardians acknowledge that Rascals is not a supervised play centre and accept full responsibility for the supervision of the children in their care at all times.
2. Entrance is for 0-5 years (up to 115cm height) Older children may purchase a child not playing ticket £2.50
3. A general admission ticket entitles the bearer entry into Rascals and all its play areas and activities for a  90 minute session. top up tickets can be purchased subject to availabilty.
4. The first adult accompanying each child will be admitted free of charge. Additional adult tickets can be purchased, however adults must be accompanied by a child to gain entry.
5. All children admitted to Rascals must hold a valid ticket obtained via our website’s online booking system or on entry. Tickets cannot be purchased and will not be accepted by third party ticket providers.
6. Customers with pre-booked tickets are given priority entry and we cannot guarantee entry for visitors without prior online booking.
7. All tickets purchased online are non-refundable. If you wish to transfer your booking you must give us 12 hours notice prior to the start time of the original pre-booked play session (exclusive hire notice period is 20 working days) The new play session date must be within 6 months of the original pre-booked play session.
8. Ticket prices are quoted in GBP and this is the only currency we accept. Prices may change from time to time and our booking systems will be updated accordingly.
9. Rascals opening hours are 9.15 – 5.45pm, 7 days per week, excluding key holiday dates which will be advertised on our website.
10. Rascals operates 5 play sessions daily, each for a 90 minute session and starting at 9.15am, 11.00am, 12.30pm, 2.15pm and 4.15pm.
11. Guests are asked not to arrive more than 5 minutes before the start of their session
12. You may turn up later than your allocated start time, however you may still be required to leave at the end of the session even if you have not been there for the full 90 minutes It is your responsibility to arrive in time for your session and we cannot be held responsible for any delays you may experience.  Refunds and transfers will not be given if you miss your session or part of it.
13. Rascals reserves the right to close the whole or part of the venue at any time if deemed necessary for the security and safety of guests and staff.   Customers will be offered the opportunity to re-book their tickets within 6 months.
14. Guests may not bring outside food and drink into Rascals. There is a comprehensive range of food and drink available to purchase from our café on site.
15. All personal belongings and property brought into Rascals by visitors is done so at the owners risk.  Rascals accepts no liability for any loss or damage to such property during a visit.
16. All guests must remove their shoes and store in designated areas before entry.
17. Guests can take photographs of their own children for personal purposes only.   Unless permission has been expressly granted by us, pictures and images cannot be reproduced in any format or media other than for private viewing.
18. Rascals will only share photographs of children playing on our website, social media or promotional materials with prior written consent from parents/carers.